The same six questions, all evening
Check-in time, parking, cots, dogs, late checkout, the door code. Each one interrupts the person on shift.
See the sector pictureCet exemple est en cours de mise à jour. Le texte ci-dessous est encore en anglais.
Example · HospitalityGuest enquiry and arrival agent
The question at 23:10, answered from the record
An agent that answers the pre-stay questions guests actually ask, takes booking enquiries for the rooms you have open, and sends arrival details from the property record.
Illustrative scenario — not a real client result
Guest messages · 23:10
- Answered
7 guest messages answered
23:11 · Check-in time, parking, cot — from the property record
- Answered
Arrival instructions sent
23:14 · Door code released 24 hours before arrival
- Person
“Can we get a late checkout?”
23:16 · Money and housekeeping · with a person
No amenity or price is ever guessed
Guest enquiry and arrival agent · Hospitality
- Sourced facts
- A person decides
- Property record only
01 — A typical day
Three small failures that add up.
What hospitality owners tell us goes wrong in an ordinary week.
An amenity that does not exist
“Yes, there's parking” — because a general model wanted to be helpful. The guest arrives with a car and nowhere to put it.
See the record ruleWhen the booking system is down
A supplier outage, and suddenly there is no way for a guest to ask anything or confirm a stay.
See the outage cases01 — A typical day · the evidence
What the numbers actually say.
Each figure opens its source, year, sample and limits. Click a badge to check it.
01
Source
Hotel AI adoption survey 2025 (Schegg, HES-SO), via MyRent summary
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source41%
of surveyed hotels reported using AI
1,485 hotels in six European countries, surveyed January–April 2025 (Schegg). Reported through a vendor summary, not the original paper.
Hotel AI adoption survey 2025 (Schegg · 202502
Source
Eurostat, use of artificial intelligence in enterprises
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source58.82%
of EU accommodation firms using AI use it for marketing or sales
Eurostat ICT survey, early 2025: 157,000 enterprises sampled. Covers firms with 10+ staff, so it excludes the smallest guesthouses.
Eurostat · 202503
Source
Revinate hospitality benchmark, summarised by the Irish Hotels Federation
2024
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source5.1
inbound lead calls per room in a hospitality benchmark
Revinate benchmark, 4.6 million calls analysed. Vendor data, not an independent survey.
Revinate hospitality benchmark · 202402 — What the helper does
From your records to a decision you own.
The agent answers pre-stay questions from the property record: check-in and check-out times, access, parking, cots, pets, breakfast and the route from the station.
It takes booking enquiries for the rooms and dates the property has opened, sends the confirmation, and releases the door code at the moment you choose.
Money, complaints, refunds and anything about a guest's safety go to a person. If a field is missing from the record, the agent says so instead of filling it in.
6 steps · 2 decisions you own
Reads from
- Booking channels
- Guest messaging
- Property record
Text version of the flow
- 1. Read the message — Which stay, which question.
- 2. Answer from the record — Times, access, amenities.
- 3. Take the booking enquiry — Only open dates.
- 4. Send arrival detail — Code, route, rules. Human checkpoint: You set the access rules.
- 5. Stop at money and complaints — Refunds, changes, damage. Human checkpoint: A person decides anything with money.
- 6. Close the loop — One thread, one record.
02 — What the helper does · a simulated example
One simulated example, step by step.
Use the buttons or the left and right arrow keys. Nothing here is a real customer.
Simulated example
Saltings House, four rooms
Guest messaging and email · 23:10
A four-room guesthouse on the coast. The agent answers guests outside reception hours. Every message is simulated; no real guest data is used.
This is Saltings House's assistant — I can answer questions about your stay and send arrival details. Reply HUMAN for a person.
03 — What you decide
The helper prepares. You decide.
The agent answers the guest. The owner decides the stay.
The record is the only source
Every answer names the field it came from; an empty field is reported as unconfirmed.
Access on your terms
The code goes out when you say, after the conditions you set are met.
A person takes over
Refunds, discounts, complaints, damage and safety concerns go to the named contact.
You can pause it
Pause per property or entirely; messages fall back to your own inbox with an away reply you wrote.
Without your approval · No amenity is invented, no price is changed, no refund is agreed, and the door code is released only on your schedule.
04 — What changes when a safeguard is missing
Documented cases, not scare stories.
Three documented cases with their sources. Two concern systems failing; one concerns a business disappearing mid-stay. Each shapes a fallback on this page.
Guests told to leave with a day's notice
After Marriott ended its licensing agreement, Sonder announced an immediate wind-down and planned liquidation. Guests reported being told to leave in less than 24 hours; the interim CEO attributed problems partly to integration costs and revenue decline.
What the helper would do differently
The page promises a published continuity plan: if the property cannot honour a stay, the agent stops taking enquiries and a person contacts every guest with a relocation route — not an automated message.
< 24 hrs
notice given to guests before wind-down
A cyberattack took the door locks with it
After a cyberattack, Omni shut down systems, initially affecting reservations, room-door locks and point-of-sale across the chain.
What the helper would do differently
The agent is never the only channel or the only key. A tested offline check-in, a physical key route and a phone number are part of the setup, not an afterthought.
Chain-wide
reservations, locks and tills affected
Booking system down, no estimate
A server failure in the hotel's external reservation system made online accommodation bookings temporarily unavailable. The hotel initially gave no restoration estimate, then reported the issue resolved.
What the helper would do differently
Booking enquiries have an alternative route — a phone number and a direct email — printed in every message the agent sends, so a supplier outage is not a closed door.
Online bookings
unavailable until the supplier fixed the server
04 — What changes · the evidence
The rest of the evidence.
Every figure resolves to a source with its sample and limits. No figure without one.
41%
of surveyed hotels reported using AI
1,485 hotels, six countries, January–April 2025. Reported via a vendor summary; the sample is not representative of every European hotel.
Source
Hotel AI adoption survey 2025 (Schegg, HES-SO), via MyRent summary
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source1,485
hotels in the European survey
Online survey by Schegg, HES-SO. Italian responses came mainly from one region.
Source
Hotel AI adoption survey 2025 (Schegg, HES-SO), via MyRent summary
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source58.82%
of EU accommodation AI users apply it to marketing or sales
Eurostat, early 2025. A purpose-of-use share among AI users, not overall adoption.
Source
Eurostat, use of artificial intelligence in enterprises
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source
04 — What changes · your week
The same week, two ways.
Drag the handle, or use the left and right arrow keys when it is focused.
Typical week, beforeTypical week, after
Mon
Eleven messages overnight; the owner answers them at breakfast.
Tue
A parking question is answered from memory and is wrong.
Wed
The door code is texted to the wrong guest, then to the right one.
Thu
A refund request sits in the inbox while the guest waits at the door.
Mon 23:11
Overnight messages answered from the record, each with its source field.
Tue
Unlisted answers are flagged to the owner instead of guessed.
Wed
Codes release on schedule, to the booking they belong to.
Thu
Refunds and changes are with the owner, and the guest knows who will reply.
Illustrative example · not a measured result
05 — Your version
Four questions about your own week.
Keep your answers. They are the brief for the first version we would build for you.
How many guest messages arrive before a stay, and what do they usually ask?
Which details about the property do you want sent automatically, and which not?
What is the booking rule for the rooms you have open this month?
Which request always needs a person: a complaint, an allergy, or a special date?
Next
Put your own figures into the calculator below. It runs in your browser, and nothing is sent or stored.
Put your week into the calculatorBring the four answers to the free one-hour call. We will use them to sketch the first version, and you keep the written plan either way.
Talk about your business05 — Your version · your numbers
Put your own week into it.
An estimate, not a promise. The model and its assumptions are printed below.
Your inputs
All channels together.
count
Before, during and after the stay.
count
Reading, checking, replying.
min
Whoever covers reception.
per hour
When nobody is at the desk.
%
Example defaults are typical for a small business. Replace them with yours. Nothing is stored, sent or shared.
Estimated result
IllustrativeFront-desk hours back each month
0–0
- Time released at your rate
- £0–£0
- Messages answered overnight
- 0–0%
- Time to a reply
- Already immediate
How we calculated this
Routine work handled by the helper: 70% of the share you marked routine.
Time saved per item: 80% of the minutes you entered.
Monthly volume: weekly figures × 4.33; monthly figures used as entered.
Cost: hours saved × your staff cost per hour, in pounds as an illustration.
Reply time: routine items move within the hour while the helper runs. Complex work still waits for a person.
Questions
The things people ask next.
Only from the property record. If parking, a cot or a pet policy is not recorded, it says so and asks you — it does not fill the gap.
On your schedule, after your conditions are met — typically 24 hours before arrival and once the balance has cleared.
No. Refunds, discounts and late-checkout charges are your decisions. The agent passes the request on with the booking attached.
Every message carries a direct phone and email for the property, and the setup includes a tested manual check-in route.
Yes. The first message says it is the property's assistant and that a person is available by replying HUMAN.
Yes, where the channel allows API access or message forwarding. The reply is always logged to the same booking record.
About two weeks: property record, access rules, approved wording, and a parallel run over one busy weekend.
Start here
Show us a week of guest messages.
One hour with last week's messages and your property record. We will show you what the agent would answer, and what it would refuse to guess.