The call that rang out
You are on a roof, or under a boiler. The caller does not leave a message; they ring the next number on the list.
See the time pictureTätä esimerkkiä päivitetään. Alla oleva teksti on vielä englanniksi.
Example · Field service and tradesQuote follow-up and dispatch agent
The call you cannot take, answered at the van
An agent that answers the phone while you are under a sink, books the visit, chases the quote, and passes the job brief on with every safety step still attached.
Illustrative scenario — not a real client result
Job phone · 14:20
- Answered
3 calls answered
14:21 · One booked, one quoted, one passed to you
- Answered
Brief sent to the engineer
14:24 · Access notes, isolation point, gas warning kept
- Person
“Smell of gas in the kitchen”
14:26 · Emergency · straight to a person
Emergency and safety wording is never generated
Quote follow-up and dispatch agent · Field service and trades
- Sourced facts
- The engineer decides
- Safety stays on the brief
01 — A typical day
Three small failures that add up.
What field service and trades owners tell us goes wrong in an ordinary week.
Quotes sent once, chased never
A quote goes out on Tuesday and is never mentioned again. The job goes to whoever followed up.
See the workflowThe safety note that got dropped
“Isolate the supply before you start” lives in your head. Written down badly, it is a hazard, not a note.
See the documented cases01 — A typical day · the evidence
What the numbers actually say.
Each figure opens its source, year, sample and limits. Click a badge to check it.
01
Source
Housecall Pro, 2025 AI adoption in home services report
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source40%
of surveyed home-service contractors say they actively use AI
Housecall Pro survey of over 400 US contractors, 2025. Vendor-run and self-reported.
Housecall Pro · 202502
Source
Housecall Pro, 2025 AI adoption in home services report
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source4+ hrs
a week reclaimed from admin, by adopters' own estimate
The same vendor survey. A self-reported figure, not a measured time study.
Housecall Pro · 202503
Source
The ACHR NEWS, report on HVAC technician billable hours
2026
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source65%
of paid technician hours billed to a customer
Field Promax analysis of 300 HVAC companies, 2026 — 5.7 of 8.8 paid hours. Vendor-produced.
The ACHR NEWS · 202602 — What the helper does
From your records to a decision you own.
The agent answers the job line, asks the questions that decide the visit, and books it into the slots you have opened with the right engineer and duration.
It sends the quote from your price list, chases it once with a clear reason to reply, and books the work when the customer accepts.
It writes the job brief from the booking, including the safety and access notes you require. Any emergency, gas, electrical or safety question goes straight to a person.
6 steps · 2 decisions you own
Reads from
- Job phone
- SMS
- Job management
Text version of the flow
- 1. Answer and qualify — What, where, how urgent.
- 2. Book the visit — Right engineer, right window.
- 3. Send the quote — From your price list. Human checkpoint: You approve the price list.
- 4. Chase once, then stop — One reminder, one reason.
- 5. Write the job brief — Access, isolation, hazards.
- 6. Pass emergencies to a person — Gas, smoke, shock, water. Human checkpoint: An engineer or you handles anything safety-critical.
02 — What the helper does · a simulated example
One simulated example, step by step.
Use the buttons or the left and right arrow keys. Nothing here is a real customer.
Simulated example
Mercer Plumbing & Heating, two vans
Job phone and SMS · 14:20
A two-van plumbing and heating firm. The agent answers the job line when both engineers are on site. Every message is simulated; no real customer data is used.
Mercer Plumbing's assistant here — I can book a visit or take details. For a gas leak or flooding, say so and I'll put you through. Reply HUMAN for a person.
03 — What you decide
The helper prepares. You decide.
The agent answers the phone and writes the brief. The engineer does the job.
Fixed safety wording
Gas, smoke, shock and flooding trigger approved text, then a person — never a generated explanation.
Your price list
Quotes come from approved rates. Anything outside the list is quoted by you.
An engineer takes over
Fault diagnosis, parts and anything safety-critical belong to a qualified person.
You can pause it
Stop taking bookings for a day, a trade or the whole firm; the line diverts to voicemail.
Without your approval · It never diagnoses a fault, never talks anyone through a repair, and never rewords a safety instruction. Emergency wording is fixed text owned by you.
04 — What changes when a safeguard is missing
Documented cases, not scare stories.
Three OSHA citations, each with its release. They are safety failures, not software failures — which is exactly why the agent is kept away from the job itself.
A confined space entered without a programme
During sewer-line work in Georgia, a worker entered a manhole and died after a fall and exposure to hydrogen sulfide. OSHA said the employer had no required confined-space entry programme and also cited trench-safety failures.
What the helper would do differently
Confined-space and trench work is never a job the agent can describe, price or dispatch. The brief carries the permit requirement, and the work is scheduled by a person.
1 death
worker overcome by hydrogen sulfide
Live equipment, no lockout
An electrician guiding wires into an energised cabinet suffered severe arc-flash burns. OSHA cited the employer for requiring work on live equipment and for training and protective-equipment failures.
What the helper would do differently
Electrical work is booked, not briefed, by the agent. Isolation and lockout are a named step on the job sheet that the engineer confirms before starting.
22 years old
electrician severely burned by an arc flash
Stored pressure nobody checked
A pipefitter installing an air-conditioning system was fatally injured by a pressurised HVAC piping system. OSHA said the employer had not verified the piping was free of stored pressure and had not trained workers on the hazard.
What the helper would do differently
The brief carries a zero-pressure verification step with a signature. The agent copies that step verbatim from your template and cannot remove or shorten it.
1 death
pipefitter killed by a pressurised system
04 — What changes · the evidence
The rest of the evidence.
Every figure resolves to a source with its sample and limits. No figure without one.
70%
of surveyed contractors had tried AI in some form
Housecall Pro, 2025, over 400 US contractors. Vendor-run and self-reported.
Source
Housecall Pro, 2025 AI adoption in home services report
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source4+ hrs
hours a week reclaimed from admin, by adopters' estimate
Same survey. Not a measured time study, and not a promise for your business.
Source
Housecall Pro, 2025 AI adoption in home services report
2025
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source5.7 hrs
billable technician time in an 8.8-hour paid day
Field Promax analysis of 300 HVAC companies. About three paid hours were unbilled.
Source
The ACHR NEWS, report on HVAC technician billable hours
2026
Method and sample are recorded in the source registry.
Read the source for its scope and limits.
Open the source
04 — What changes · your week
The same week, two ways.
Drag the handle, or use the left and right arrow keys when it is focused.
Typical week, beforeTypical week, after
Mon
Six calls ring out while both engineers are on site.
Tue
Quotes written in the van at 19:00, sent when there is signal.
Wed
A job is booked without the access notes; the engineer arrives to a locked gate.
Thu
Nobody chases last week's quotes. Two go elsewhere.
Mon 14:20
All calls answered; three jobs booked into open windows.
Mon 14:24
Briefs sent with access, isolation and hazard notes intact.
Tue
Quotes sent from the price list within the hour.
Thu
One reminder per open quote, with a yes/no reply; refusals are closed.
Illustrative example · not a measured result
05 — Your version
Four questions about your own week.
Keep your answers. They are the brief for the first version we would build for you.
How many calls do you miss in a week because you are on a job?
What do you need to know before you can price a visit, and what still needs a look?
How many quotes go out in a month, and how many get a reply?
Which safety steps must travel with the job brief, whoever does the work?
Next
Put your own figures into the calculator below. It runs in your browser, and nothing is sent or stored.
Put your week into the calculatorBring the four answers to the free one-hour call. We will use them to sketch the first version, and you keep the written plan either way.
Talk about your business05 — Your version · your numbers
Put your own week into it.
An estimate, not a promise. The model and its assumptions are printed below.
Your inputs
New and repeat, excluding suppliers.
count
When both hands are busy.
%
Answering, quoting, writing the job down.
min
Owner or office time, whichever covers the phone.
per hour
Today, if it is chased at all.
hours
Example defaults are typical for a small business. Replace them with yours. Nothing is stored, sent or shared.
Estimated result
IllustrativeOwner hours back each month
0–0
- Time released at your rate
- £0–£0
- Calls answered while you are on site
- 0–0%
- Time to a quote being sent
- Already immediate
How we calculated this
Routine work handled by the helper: 70% of the share you marked routine.
Time saved per item: 80% of the minutes you entered.
Monthly volume: weekly figures × 4.33; monthly figures used as entered.
Cost: hours saved × your staff cost per hour, in pounds as an illustration.
Reply time: routine items move within the hour while the helper runs. Complex work still waits for a person.
Questions
The things people ask next.
No. It asks enough to book the right engineer and visit length. Diagnosis, parts and repair advice belong to a qualified person on site.
It sends the fixed safety wording you approved, alerts the on-call person and stops the booking. It does not talk anyone through a repair.
Only from your price list, with your exclusions. A job that does not fit the list is flagged for you to quote by hand.
No. One follow-up at the interval you set, with accept, decline and ask-a-question options. Silence closes the quote.
Safety steps are copied verbatim from your template. The agent cannot delete, shorten or reword them, and the engineer confirms each step.
Yes, through the API where one exists — ServiceTitan, Jobber, Tradify, SimPRO — otherwise a daily export and a review queue.
About two weeks: price list, job templates, safety wording, and a week running alongside the existing phone.
Start here
Show us a week of job calls.
One hour with last week's calls and quotes. We will show you what the agent would have answered, what it would have quoted, and where it would have stopped.